Transparency with Trust

July 25, 2024

At Mackenzie Smith, transparency is the cornerstone of our services, making our partnership with Trustpilot a perfect match.

We’re proud to be the most trusted estate agent across Hampshire, Surrey, and Berkshire. Our commitment to open and honest communication is one of many reasons we work with Trustpilot.

Trustpilot is a reliable source when you’re searching for trustworthy and dependable services. The key difference between Trustpilot reviews and those on similar review sites like Google, is that all Trustpilot reviews must have a related, paid, or unpaid transaction, whilst other reviews can be written freely, by anybody. No company can pre-moderate, pre-select, or censor reviews written on Trustpilot. This makes the likelihood of false reviews, positive or negative, minimal.

Dave Robertson, Senior Director of External Communications, Trustpilot, reinforces the transparent honesty of their review service.

“We strongly believe in the power of being open to everyone, no company can edit, delay, deselect, or prohibit a review from being published on Trustpilot.

All companies on Trustpilot must abide by the same rules. Whether a company is a paying customer at Trustpilot, or not, has no bearing whatsoever on how their reviews are treated.”

This not only means that the reviews on Trustpilot are authentic and unbiased, but they’re also a great way to measure a service business, such as estate agents, to identify the best match based on other customer’s genuine experiences.

Our Fleet and Hartley Wintney team recently celebrated winning gold in The British Property Awards, which reflects our dedication to trust and transparency. We understand the importance of integrity and honest advice when it comes to selling, buying or renting a home.

When you’re ready to make your move, be sure to seek impartial advice on review sites like Trustpilot to ensure you’re in safe hands.

Source:
Best companies in Estate Agents on Trustpilot

Subscribe to our
newsletter

FOLLOW US