Fleet wins gold at The British Property Awards

This prestigious achievement recognises our commitment to excellence in an industry where homeowners can face difficulties selecting the right estate agent.

With the addition of online agents in today’s market, choosing the right agency can be overwhelming. Many of you looking to sell will invite several agents to evaluate your property. You might then pick the estate agent based on the valuation price, fees, or personal rapport with the agent. However, these factors can be misleading.

Sometimes, an agent might overvalue properties to win business. At other times, low fees often mean reduced service levels, the agent you meet initially may not be the one handling your property throughout the process, either.

Established to help homeowners make informed decisions, The British Property Awards aim to bring exceptional agencies into the spotlight. The awards ensure that only the best agents gain recognition through various means. They utilise mystery shoppers, analysing data and performance indicators such as the success rate of property listings or the quality of online presence.

Our Fleet team expressed their pride in the achievement;

“For James, Justin, and I, it is great that we have received the Gold Award in an industry not typically known for good customer service.

We believe good customer service is hugely important. Whether you are considering buying, selling, or just looking for an update on the current housing market, we would love to chat."

Paul Hillyer, Assistant Branch Manager, Fleet.

This award is a testament to our dedication to providing the best possible service to our clients. We understand the importance of trust and transparency in the property market, and this recognition underlines our commitment to maintaining high standards. Mackenzie Smith is also the top agent for Trustpilot Reviews across Hampshire and Surrey. It just goes to show, when you are our client, we take pride in assisting you every step of the way.

We would like to say a big thank you to all of our customers for their support, and we look forward to giving you our best customer service whenever the opportunity arises.

If you’d like to get in touch with our Fleet team, they can be found on Fleet Road, contacted by phone on 01252 812121 or by email, here.