Customer service during critical times

July 02, 2020

Thanks to the hard work of our teams, we have experienced minimal impact on our service levels during the Covid 19 pandemic.

Appreciative reviews from our vendors, buyers and landlords demonstrate this across all of our branches. Our agents display great attention to detail, which is a priceless element in this unusual time, where a pandemic conscious environment brings different challenges.

For an up-to-date, impartial look at our customer service levels, visit our Trustpilot page, here.


“We are delighted with how quickly James and his team found a buyer for our house, who paid the exact price we were expecting. All arrangements for getting the house on the market and managing viewings went very well. Despite COVID19 issues, the sale proceeded though to completion as quickly as could be expected. James and the team have been highly professional; friendly and communicated with us really well. This is the second house James and his team have sold for us, so we would definitely use them again in the future. I have no hesitation in recommending them to others."

Vendor, Mr Gregory


Great service & communication

“We’ve been really happy with the service providd by Steve Panther at the Farnborough branch. Excellent communication throughout from the whole tea,m even during the recent pandemic/ lockdown situation. Thank you!"

Vendor, Mrs Bartley

Good professional service

“A good professional service from start to finish, despite the restrictions in place due to Covid-19."

Vendor, Mrs Campbell-Smith


Thanks for assisting us with our purchase today.

“Thanks for assisting us in purchasing the house we had chosen. It all went through during the unfortunate times of the Coronavirus, yet with your assistance, it was concluded as we had hoped in a sensible time frame by both seller and buyer."

Buyer, Mr Hawkes

Ash Vale 

Sale well handled during Covid-19 

“The sale of my house commenced prior to the Covid-19 lockdown, yet luckily we could proceed with the move. I have to say both prior and during the selling process, Mackenzie Smith were excellent. Choosing them was the easy decision, Darren came across as both friendly and professional at all times, whilst his team at Ash Vale were equally efficient. I would not hesitate in recommending Mackenzie Smith to handle the selling of your home."

Ms Evans, Vendor


Many thanks to the Lettings team

“Many thanks to Andy and the team for all their help and advice, especially during lockdown. At a difficult time, it was a relief to always have somebody at the end of the phone for guidance. They made letting my property a truly painless experience!"

Landlord, Ms Bull

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