Tenants

Common Issues & Troubleshooting

Boiler

  • Check pilot light and reset boiler using the manual
  • Bleed radiators to remove trapped air.
  • Check water pressure – re-pressure if needed.
  • Frozen condensate pipe? Pour warm (not boiling) water to thaw.

Electrics

  • Check fuse board for tripped switches.
    Power cut? Call 105 to confirm.
    Emergency: No power (not due to a cut) = emergency.

Gas

Plumbing

  • Leaks near electrics or uncontainable = emergency.
    Blocked toilet = emergency only if it’s the only one.

Locks, Doors & Windows

  • Broken locks or windows that compromise security = emergency.
    Break-in? Call police first, then your property manager.
Energy Efficiency Tips for Winter
 
Limit tumble dryer use – dry clothes in ventilated areas.
Wash at 30°C and reduce frequency.
Run dishwasher only when full.
Turn off lights in empty rooms.
Switch off appliances at the wall – save up to £65/year.
Boil only what you need in the kettle.
Draught-proof with curtains, rugs, and blinds.

Preventative Measures

Heating

  • Bleed radiators regularly.
  • Going away? Leave heating on low and loft hatch open.
  • Thermostat setting: 20–22°C is optimal.
  • Boiler pressure & radiator bleeding are tenant responsibilities.

Water & Plumbing

  • Insulate pipes in lofts and external areas.
  • Locate your stopcock – usually under the kitchen sink.
  • Use drain cleaner periodically; avoid pouring fats down sinks.

Mould Prevention

  • Ventilate during cooking, bathing, and drying clothes.
  • Leave gaps between furniture and walls.
  • Use dehumidifiers or moisture traps.
  • Clean early signs with diluted bleach.

Exterior

  • Check for peeling paint – may indicate damp.
  • Clear gutters and drains to prevent blockages.
  • Inspect vents for debris or obstructions.

Garden

  • Rake leaves to prevent damp and mould.
  • Store furniture and BBQs safely.
  • Secure fences and gates before storms.
  • Clean pathways to prevent slips.

How it works

Holding Deposit

Pay to reserve the property, capped at 1 weeks rent. This is then deducted from your first month’s rent.

References

This part of the process usually takes a few days, after which your application will either be successful or refused. We will accept an accounts/auditors reference if you are self-employed. We have to reference applicants as a duty of care to the owners to ensure the application is truthful and they are able to afford the monthly rental. We also have to carry out Right to Rent checks on all applicants to ensure they have the right to reside in the UK.

Security Deposit

Deposits are registered with the Tenants Deposits Scheme and then held by us in a deposit account, this is usually 5 weeks rent and will be refunded in full at the end of the tenancy, provided there are no deductions due to outstanding bills or damage.

Check-In

You will be checked in by an Inventory Clerk or the Landlord who will run through the inventory and pass on any important details such as security and heating systems.

Rental Payments

Must be made by standing order and payable monthly in advance.

New
tenancy fees

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