Paying it forward

September 24, 2020

A couple of weeks back we were pleased to celebrate a fantastic milestone, with 1,000 Trustpilot reviews.

These reviews are so important to us as a team, each one is read and commented on by the colleague responsible, their direct manager, and in some cases, the directors.

We wanted to celebrate this momentous occasion by ‘paying it forward’ in thanking the reviewer and colleague of the 1,000th review.

“Friendly and very helpful! Would 100% recommend Mackenzie Smith Estate agents!!" – Miss C Goodchild

To thank Miss Goodchild for helping us to reach our milestone, we were pleased to be able to surprise her with a beautiful bunch of flowers.

Stephen Down, Assistant Branch Manager in Farnborough, is no stranger to a 5* Trustpilot review, so it comes as no surprise he was responsible for the 1,000th review. Our Managing Director, Stephen Tetlow, was pleased to present him with a dining voucher for the stylish Aviator.

“As a company, we take great pride in providing all our clients the opportunity to comment on the level of service they have received from us during the time we have acted on their behalf and, equally, Trustpilot provides a great platform for buyers to convey their thoughts, as they are just as likely to be our clients in the future.

Having achieved 1,000 reviews is a great milestone and Stephen in particular has demonstrated through the amount and quality of reviews that both he and his colleagues at the Farnborough branch have received, that they are not only upholding the high customer service values on which the company was founded, but they are delivering a level of service that is not always associated with our profession." Stephen Tetlow, Managing Director.

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