Mackenzie Smtih Lettings Team When we are asked to carry out a rental appraisal we like to sit down with the client and go through the relevant legislation, our various levels of service and the fee structure and rental value.

It is quite extraordinary how many people see the last two points as the most important, often instructing an agent solely because they are the cheapest or have valued their property at the highest level.

In my experience of  nearly 20 years in residential lettings it may not be the best policy to instruct the cheapest agent as this may impact on the quality of the service and advice received. Surely if you are asking an agent to let your property you want to know that agent has the expertise to find the right tenant at the best price but also has the right protection in place should something go wrong?

At Mackenzie Smith Property Lettings and Management we take our responsibilities very seriously so not only do we have the expertise and marketing in place to advise landlords correctly and find the right tenant but also our membership of ARLA (Association of Residential Letting Agents) ensures that we  adhere to strict guidelines when it comes to dealing with our clients money.

As part of our membership we have to have Client Money Protection Insurance in place as well as membership of The Property Ombudsman, which gives clients a structured complaints and redress scheme.

You can compare the service of a letting agent to that of an insurance company in as much that hopefully you don’t need them for much of the time but when something goes wrong, they are there to solve the problem and that’s when you really find out the true worth of your agent.

Let with us, be happyWith reports of letting agents going being found guilty of bad practice it is essential to employ the services of a professional agent who can protect both landlord and tenant. If you wish to contact us for advice please call 01252 514000 or email

Responsible Letting Agents give peace of mind to their clients.

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