We wanted to take this opportunity to say a huge thank you to clients past and present for taking the time to review us on Trustpilot. Into the New Year we’ve reached a new landmark, having received over 400 trusted reviews, maintaining our 5* “Excellent” rating with a Trustscore of 9.6/10.

We are extremely passionate about providing genuine, knowledgeable and personal advice. However, transparency and authenticity in the service sector can be challenging to communicate, which is why in 2015 we partnered with third party review site, Trustpilot.

Trustpilot is an online review community founded in 2007 by Danish innovator, Peter Mühlmann. Peter recognised the consumer need for more information in order to make the best purchases. So he thought, “why not help people make informed choices and share their experience with others?”. Since 2007, Trustpilot has become one of the world’s largest review communities.

There are many options for hosting reviews and we explored those available, but Trustpilot proved to be extremely user friendly, requires minimum effort from reviewers and allows us to invite all of our clients, whilst providing the public the option of leaving a review too. 

On completion of a sale, land sale or new tenancy, we send Trustpilot invites to each of our clients to understand their satisfaction with their recent experience with us. With invitations sent to all of our clients, Trustpilot presents an honest, unfiltered and impartial representation of our business, providing future clients with the ability to make an informed choice.

All our reviews are passed onto the individual involved, along with the management team. Each and every review is seen and used for further training and consideration. 

With consistent 5* reviews, we’re incredibly proud of our position on the national leaderboard for Trusted Estate Agents, where, at the time of writing, we’re currently 14th and the highest rated independent agent in the area.

We’ll keep striving to offer exceptional service and advice, the fact that our clients have taken the time to review us not only reinforces the importance of good service but the value of customer reviews in the decision making process.


To visit our Trustpilot reviews, click here. Alternatively, if you’d like to speak with us regarding property advice, please contact your local branch or relevant department.

Ash Vale – ashvale@mackenziesmith.co.uk  – 01252 353030

Farnborough – farnborough@mackenziesmith.co.uk – 01252 375999

Fleet – fleet@mackenziesmith.co.uk – 01252 812121

Hook – hook@mackenziesmith.co.uk – 01256 764666

Hartley Wintney – hartleywintney@mackenziesmith.co.uk – 01252 844015

Yateley – yateley@mackenziesmith.co.uk – 01252 597900

Lettings – lettings@mackenziesmith.co.uk – 01252 514000

Land – land@mackenziesmith.co.uk – 01252 762007