More about our service
Having sold property in Hampshire and Surrey since 1992 we have always focused on delivering a personal service to our clients, backed up by expert knowledge of the local property market, skilled negotiation and management, and marketing the property to ensure your objectives are met.
From our five offices in Fleet, Hartley Wintney, Hook, Farnborough and Ash Vale we provide excellent customer service and advice to make the moving process as straight forward as possible for you by offering;
Accurate valuation advice
We recommend getting a property valuation and appraisal of your local property market before starting the search for your next home, this will allow you to know where you stand and make decisions on your next move.
When looking to purchase your next property, having a property sale and an arranged mortgage in hand will put you in the best position to have an offer accepted.
Only our most experienced staff are entrusted to value your property to make certain our advice is accurate. Your property valuation will be based on an in depth knowledge of the local area, analysis of the property type and condition, years of valuation experience and an understanding of local price trends and the current property market.
Correct advice in the first instance is vital as it underpins our ability to deliver the results that you are hoping to achieve.
Our advice is just that; when we value your home, we are advising you on what we believe to be the correct value, so that we can secure the best price within your desired timeframe.
Personal client management
When you sell your home with Mackenzie Smith, whether it’s a 5 bedroom detached house or a studio apartment, you will be assigned a Senior Client Manager who will be your main point of contact and responsible for making sure your property sale is managed to the highest standard.
Your Senior Client Manager will represent your best interests, provide advice, listen to your needs and maintain regular contact so you are always well informed; this is how we are able to offer an excellent tailored service to our clients time and time again.
Senior Client Managers backed up by a close knit team, support you from the moment you decide to put your property on the market, to the moment the keys are handed over to the new owner.
When we market your property we make it easy for buyers to find your home and actively approach our database to find your buyer.
We start by taking an appealing selection of photographs, accompanied with a carefully written, desirable description to showcase your home. This is supported by the floor plan and Energy Performance Certificate to provide a full picture of your property.
High quality printed details are available from our offices, whilst all the information about your home is widely available on the internet via our new responsive website and through popular property websites such as; Rightmove and Zoopla, as well as on property searches on The Times, The Sunday Times, The Telegraph, The Independent and many other popular websites.
In addition, our marketing department produce property editorials to feature in the local newspaper, on our blog and in our newsletter which help a property to stand out from the crowd. Social media provides more opportunities to be involved with the promotion of your home, we can post your property to like and share, or promote it to a targeted audience.
When you instruct us to sell your home we use powerful marketing to support the sales process. Our in house team are able to react quickly to any requirement from our offices; ranging from a bespoke advertisement, targeted email campaigns to a new editorial release, and regularly deliver innovative marketing solutions for new homes and residential sales clients.
We have two additional services available to market your home:
Open House Events, which simplify the viewing process and can create competition between buyers
Target London Buyers, to promote property directly to a London audience.
Management of your sale
Our professional advice and support doesn’t stop at the valuation. Your goals are at the heart of our strategy to sell your home, and we will advise you on what to expect at every stage of the moving process.
When your house is on the market, we will keep you informed of interest in your property and what actions can be taken to generate further interest to attract the right buyer, if steps need to be taken we will offer our advice and will act on your instructions.
We get the full background on any potential buyer who wants to view and make an offer on a property; what the situation is with their current accommodation, are they ready with a mortgage, what are their expectations on timescales, and so on, with a view to aligning the right buyer and seller.
Mackenzie Smith carry out accompanied viewings with serious house hunters providing peace of mind for the homeowner.
Negotiation is key to putting together a successful sale. Our team are highly experienced in negotiating a property sale, following guidance on codes of conduct set out by The Property Ombudsman and working in the best interest of the client. Skilled negotiation means fully understanding the motives of our client, not just financially, but in all aspects, from the preference for a cash buyer to factoring in desired timescales.
Once the sale has been agreed our work does not stop there, we regularly communicate with all parties involved in the sale; solicitors, mortgage valuers, surveyors and the buyer and seller to maintain the momentum needed to get the sale through to the exchange of keys.
We have often dealt with complex chains to enable a sale to complete, and understand that regular communication is essential to providing a good service and reassurance to all parties.
It’s not just about selling your property, it’s about making the process as simple and problem free as possible, whilst getting the optimum value for your home within desired timescales.
“The level of customer service we’ve had from you has been brilliant. We’ve always known that when you say you’ll update us, you will. It makes a real difference.” L & J – Farnborough
How do I get a property valuation?
With our network of offices this is easy, please contact your local branch or follow the link to our valuation form.
Ash Vale – firstname.lastname@example.org – 01252 353030
Farnborough – email@example.com – 01252 375999
Fleet – firstname.lastname@example.org – 01252 812121
Hook – email@example.com – 01256 764666
Hartley Wintney – firstname.lastname@example.org – 01252 844015
Use our online form to request a valuation: Request Free Valuation