Here at Mackenzie Smith, our dedicated team are what really sets us apart. If you’ve done business with us before, you’ll know how hard we work both as individuals and as a team to collectively ensure that our reputation precedes us and to which our Trustpilot reviews are testament.
With that in mind, we thought it was high time to shine the spotlight on our passionate representatives. This week we’d like to introduce Pedro Barros, our Senior Client Manager in Farnborough.
With over 15 years of experience, Pedro joined Mackenzie Smith just over a year ago having previously worked across Guildford, Woking, Egham and Virginia Water for agencies within the Countrywide and LSL portfolio. With a corporate background, Mackenzie Smith was a step in a very different direction for Pedro, “in my opinion Mackenzie Smith were, and are, the best independent agency in Farnborough. The attitude to customer service standards and the friendly approach really worked for me.”
Pedro’s career path could have easily gone down another route, as he stumbled across agency life completely by accident. “I was helping a friend at an agency local to me for a couple of weeks by offering holiday cover as an Estate Agent, in my first week I sold two properties and really enjoyed the buzz. I started out as an office assistant and worked my way up to Branch Manager of that particular firm within my first three years.”
Whilst the buzz of sales was the initial interest for Pedro, his passion towards delivering remarkable customer service is what really motivates him. “Being able to help someone in their time of stress and need is a huge part of the job, so I’m happy to guide people and offer a personal and caring approach.” This attitude can be seen through Pedro’s most memorable moment as an agent. “One Vendor in particular stands out, as she was having a hard time of it and had never sold before. I helped with her house sale, talking through the process and being on hand to assist wherever possible, through our Mackenzie Smith partners I also linked her mortgage and solicitors to make the process as smooth as possible. She managed to buy her dream home and get a fresh start. When you really help someone and are there from start to finish, it is so rewarding to see the impact you have on what is a massive part of someone’s life.”
Our Trustpilot affiliation was introduced to offer transparency with our service, allowing potential Vendors and Clients to read impartial opinions and reviews on their experience with us. Pedro regularly receives 5* reviews across the board, thanking him for his professional yet personal approach and hands-on attitude throughout the whole process.
Local to this up-and-coming area, Pedro knows first-hand what a great place Farnborough is to live, along with being an active member of the local community.
When he isn’t assisting someone with their home purchase or sale, Pedro spends his time with his son and exploring the nearby countryside with long walks.
If you’d like to speak to Pedro and our team at Farnborough about selling your house, or would like any information regarding our services, please contact the Farnborough branch on (01252) 375999 or e-mail firstname.lastname@example.org.