If you are renting through Mackenzie Smith please read through the following information which outlines the application process and fees for tenants.
If you require further information or wish to make a viewing appointment, please contact the office on (01252) 514000 or lettings@mackenziesmith.co.uk.

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You will be checked into the property by an Inventory Clerk or the Landlord, who will run through the inventory of the property and pass on any important operational details such as security and central heating systems.

Although the tenant is responsible for paying the Check-In fee, the landlord will be responsible for the Check-Out fee at the end of the tenancy.


Security Deposit

Deposits are registered with the Tenants Deposit Scheme and then held by Mackenzie Smith Lettings in a deposit account, as stakeholders for the duration of the tenancy. The security deposit, usually 1.5 month’s rent, will be refunded in full at the end of the tenancy, provided there are no deductions due to outstanding bills or damage to the property.

At the end of the tenancy your security deposit will be returned as soon as reasonably possible, after an agreement has been made between the landlord and tenant on any deductions. Any disputes on the deposit will be resolved by The Disputes service under the Tenants Deposit Scheme. There is no interest payable by Mackenzie Smith Lettings on tenant’s deposits.

Click to view “What is the TDS Scheme Leaflet

Click to view “Client Money Protection Explained


Rental Payments

We will provide an initial rent demand which will outline all the payments required prior to the start of the tenancy, this includes a month’s rent in advance, security deposit and check-in fees. This must be paid in full by cleared funds by direct bank transfer two working days before the commencement of the tenancy.

Rental payments must be made by standing order and are payable monthly in advance.

Please Note: Prior to the start of the tenancy the security deposit, first month’s advance rent and inventory check in fee must be paid and cleared. Unless cleared monies are showing in our account and the Tenancy Agreement has been signed by all parties, keys will not be released at check in.


Mackenzie Smith Lettings is the trading name of Mackenzie Smith Property Lettings and Management Ltd Registered Number 8538125 England & Wales


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