Coming from a non-agency background, and with the usual preconceptions about Estate Agents in general, working with Mackenzie Smith has been refreshing.
The good practices and skill of the sales and letting agents working in Mackenzie Smith show though not only in the great results generated for our clients but also the personal and glowing feedback we receive from sellers, landlords, buyers and tenants.
For many years lovely comments and thank you cards have flooded in to our staff but it has been a challenge to effectively communicate the feedback to potential clients to show off our 5-star performance.
This year we have engaged with Trustpilot, a website that allows individual sellers, landlords, buyers and tenants to leave reviews in one location. Now anyone considering instructing Mackenzie Smith can visit Trustpilot or see live reviews on our website.
We also make sure the comments are passed on to the client manager involved and they are always so pleased to hear that their hard work and dedication has been noted.
Customer reviews are more important than ever as word of mouth and reputation move online. We all use it; I think pioneered by sites like Trip Advisor and Ebay seller ratings, so being able to establish the reputation of who you will be working with, often before you make first contact, is part and parcel of today’s consumer landscape.
Now it’s easy to see what customers think of Mackenzie Smith, just click here to visit our Trustpilot page to see our Excellent 5* ratings!
Roxanne Lewington, Marketing Manager