The beginnings of Mackenzie Smith
Mackenzie Smith was founded in 1992 by experienced and entrepreneurial Estate Agents Ed Mackenzie Smith and Stephen Tetlow.
Working together in the property industry since 1978, Ed and Stephen had a vision of how Estate Agency should be and decided they wanted to build a Company in the Fleet and surrounding areas specialising in the sale and letting of residential property, land and new homes; to offer all clients the best possible service and of course to ensure they achieved the result each client required.
With an in depth background in selling and letting property and new homes in Hampshire, Berkshire and Surrey, founding members Ed and Stephen were and continue to be ideally suited to lead Mackenzie Smith Estate Agents.
How we have grown
Having recently celebrated our 25th anniversary, Mackenzie Smith has grown from one high street estate agent office in Fleet opening in 1992, weathering the ups and downs of the property market and economy over the years, to now boasting an independent network of 5 high street branches; Farnborough from 1994, Hook from 1997, Ash Vale from 2002 and in Hartley Wintney in 2003 (established as Martyn Russell in 1991).
It’s not only our geographic reach which has grown. The industry has changed a great deal over the past 22 years, a black and white set of property details and a window card would not cut it in today’s highly competitive property market. As well as our high street showrooms, we now offer up to the minute marketing, a comprehensive presence on key property websites and use email and social media marketing to proactively promote property online.
As much as the Estate Agency world has changed, the core skills of estate agents are still relevant; providing accurate advice, tenaciously working through our database of applicants to find the right buyer, skilfully negotiating a sale, communicating regularly with our client and then diligently following up and doing everything we can to ensure the sale goes through smoothly and our client can enjoy as stress free a process as possible.
Key to Success
When you deal with Mackenzie Smith you will be treated with utmost respect and be provided with unique advice and a strategy tailored to your individual requirements. This Personal Client Management approach, to treat every client as if they were our only client has been fundamental to the successes of Mackenzie Smith and the positive experience of our clients. Our valued customers get all the attention and support they deserve throughout the selling or letting process.
Over the years we have acted for thousands of clients and continue to be recommended by friends, family and the business community generally; see our review section for some of our client’s comments from Trustpilot.
We pride ourselves on providing accurate valuation advice based on years of experience, all viewings are accompanied and effective marketing is provided in print and online.
All properties are marketed through our network of local offices using high performance software, ensuring property for sale and to let is matched against the entire Mackenzie Smith database of applicants allowing us to smoothly manage the marketing of the property, the viewing process and sales progression with full individual accountability.
Having a strong group of offices in the area, staffed by an experienced Branch Manager with the oversight of our Sales Director, and supported by an equally capable team of Senior Client Managers and Negotiators, means we have true local knowledge putting us in a good position to advise our clients on value and strategy as well as issues from schooling and amenities to transport links.
An Independent Network
As an Independent Estate Agency we retain our integrity as a dynamic, unconstrained company who can out-perform some of our larger competitors by applying our real local market knowledge and accurate advice on the market and property values.
There is a great deal of interaction between our five branches as we operate in a highly active, but relatively local area in Hampshire, Surrey and Berkshire, our offices are located between, and either side of, junction 4 and 6 of the M3 corridor in Fleet, Hartley Wintney, Hook, Farnborough and Ash Vale.
Each town and village has its unique characteristics, that’s why each of our offices focuses on its immediate surrounding area, the staff are expert in knowing their ‘patch’ intricately which makes all the difference when the importance of accurate, straight forward advice is paramount.
Mackenzie Smith also have one of the most reputable, experienced and respected land departments in the area, predominantly dealing with land for residential redevelopment, from a small single plot site to option agreements of over 30 acres. Mackenzie Smith Land department have been bringing quality opportunities to the market for the last 20 years with our clients benefitting from our complete understanding of planning policy and property values, experienced specialist knowledge, tenacity, energy and drive.
One of the essential pinch points for anyone deciding to instruct an Estate Agent is trust. Our highly experienced and personable Senior Client Managers will reassure you from the offset, listening carefully to your requirements and providing clearly delivered accurate advice to help you decide how you would like to proceed.
Mackenzie Smith Property Lettings and Management is a member of the Association of Residential Letting Agents. More information on the Landlords page.
Mackenzie Smith is a member of the National Association of Estate Agents (NAEA, the UK’s leading professional body for estate agency) and also The Property Ombudsmen (TPO) https://www.tpos.co.uk/. We uphold the high professional and ethical standards laid out in the Code of Practice for Residential Estate Agents; it is our duty to protect and promote clients’ interests while acting in a fair and proper manner.
Our NAEA member ship also demonstrates we are covered by the Client Money Protection (CMP) Scheme, correctly insured you have a route to redress should something go wrong, through The Property Ombudsman, and that our agents are qualified and trained to give you professional up-to-date advice and guidance.
We look forward to being of service to you.
Are estate agents regulated?
Although it is not compulsory it is good to look for estate agents who are regulated. At Mackenzie Smith we are pleased to be members of The Property Ombudsmen, The National Association of Estate Agents and The Association of Residential lettings Agents. As qualified professionals, we are pleased to follow their codes of conduct giving you peace of mind and reassurance.
How do I find out what my land is worth?
If you own a property and land that you feel may have development potential then we are able to advise you on the most appropriate way to extract the best value taking into account land legalities, method of sale and your personal situation. All enquiries are treated in the strictest confidence. Please click here for a land valuation.
How do I get a property valuation?
With our network of offices this is easy, please contact your local branch or follow the link to our valuation form.
Ash Vale – firstname.lastname@example.org – 01252 353030
Farnborough – email@example.com – 01252 375999
Fleet – firstname.lastname@example.org – 01252 812121
Hook – email@example.com – 01256 764666
Hartley Wintney – firstname.lastname@example.org – 01252 844015
Use our online form to request a valuation: Request Free Valuation